About Topship

Topship is the easiest way for African businesses to export/import cargo, freight and parcels to their suppliers, distributors and customers. We are building ”Flexport for Africa”.
Join a tight-knit team of do-ers in a fast-growing company. At Topship, we are relentlessly resourceful, formidable, earnest, and committed to delighting our users at all times.

Read about us on Techcabal.

About this role

You would be responsible for driving operational excellence within the company. This involves creating and driving internal policies, developing strategies that help the company achieve its goals, ensuring regulatory compliance, and making sure the company is operating in line with global best practices. You should demonstrate solid leadership and analytical skills, exhibit strong business acumen, and have a commitment to productivity.

At Topship, our merchants are at the heart of what we do, and you would be responsible for ensuring they always have a “5-star” experience using Topship. You would be responsible for coordinating, managing and driving the entire merchant experience and overseeing their shipping journey/experience and the day-to-day running of the shipping process.

This position is Hybrid, located in Yaba, Lagos and is Full-time.

What You’ll Be Doing 

• Identifying, implementing, executing and tracking improvements across our service lines/products with a focus on improving our core operations and delighting our merchants.
• Drive customer service excellence and ensure all customer service procedures are carried on in an appropriate, cost-effective way.
• Improve merchant support systems, processes and best practices.
• Drive operational excellence and ensure all operations procedures are carried on in an appropriate, cost-effective way.
• Identifying, implementing, executing and tracking improvements across our service lines/products.
• Improve operational management systems, processes and best practices.
• Recruit, Onboard and Manage partners (Franchise and Courier/Shipping Partners etc) regularly and oversee the smooth day-to-day running of the business.
• Oversee expenses and budgeting to ensure the company optimises costs and benefits.
• Manage contracts and relationships with vendors, customers and other stakeholders.
• Collaborating with partners to plan and optimise shipment delivery cycles.
• Proactively manage Issue resolution.
• Share data and report on operational performance weekly and monthly.
• Any other tasks the company asks you to perform occasionally.

Ideal Candidate

• 7 – 10 Years’ experience in driving operational excellence in an organisation as head of operations or operations director or in a similar leadership role.
• Excellent communication and negotiation skills.
• An understanding of procurement, supply chain and operations best practices.
• An understanding/familiarity with all business functions, including Finance, HR, Supply Chain, Customer Service, etc.
• An understanding of data analytics, reporting and financial planning.
•  Experience in management consulting is an advantage.
• An MBA or related degrees and qualifications is an advantage.

Salary Range & Benefits

• Annual Learning & Development of $500 (option to increase budget is available upon request and subject to terms)
• Competitive salary.
• Generous paid time off and a positive work environment that rewards hard work and encourages team camaraderie.

Kindly forward applications to founders@topship.africa. Thank you.