Shopify Topship from Installation to Orders

Installing Topship from the Shopify App Store

Topship is a powerful shipping solution designed to streamline the logistics process for your Shopify store. This guide will walk you through the steps required to install the Topship app directly from the Shopify App Store and get it up and running on your Shopify store.

Step 1: Access the Shopify App Store

• Log in to Your Shopify Admin. Use your store’s credentials to log into your Shopify admin dashboard.
• Navigate to the App Store: On the Shopify admin dashboard, locate the “Apps” menu on the left-hand side.
• Click “Apps” and select “Shopify App Store” from the top right corner. This will redirect you to the Shopify App Store.

Step 2: Find the Topship App

• Search for Topship: In the Shopify App Store, type “Topship” and press enter in the search bar. From the search results, select the Topship app.
• Review App Details: On the Topship app page, review the app description, features, pricing, and user reviews to ensure it meets your needs.
• Check the permissions the app requires to operate on your store, such as access to orders and customer information.

Step 3: Install the Topship App

Click “Add App”: Once you’ve decided to install Topship, click the “Add app” button. This will redirect you back to your Shopify admin dashboard.

Authorize the Installation: Shopify will prompt you to review the app’s permissions. This includes what data the app will access and what actions it can perform on your behalf. Click “Install” to authorize the installation.

Step 4: Register or Restore Your Shop with Topship

Register Your Shop:

• After installation, you’ll be prompted to register your shop with Topship.
• Fill in the required details to set up a new account for your store.

Restoring a Previous Account:

• If you’re a returning user, Topship will recognize your shop and restore your previous account, including all your settings and preferences.
• Confirm the restoration to reload your previous configurations

Store settings

Checkout Form Configuration: Navigate to your store’s settings and go to the “Checkout” section under customer information.

• Configure the checkout form to require “First name and Last name” as mandatory fields.
• Ensure that the checkout form also requires customers to enter a “Phone number”.

Shipping Origins Configuration: Pay attention to the “Shipping origins” setting under “Shipping and delivery” settings.

• If you remove or add any shipping origins, the Topship app must be uninstalled and reinstalled. This step is necessary to reconfigure Topship into your updated shipping zones.
• Failing to do this may result in incorrect shipping configurations.

Shipping Method Configuration:

Once registered, Topship will automatically configure a shipping carrier for your shop. These shipping methods will appear on the checkout form for your customers, sometimes alongside other shipping methods from different providers, depending on the rates and carriers configured in your shop. For example, in the Image below, the Express shipping method is from a Topship carrier, while the standard is not from a Topship. Topship will only book orders completed for which its shipping method is selected.

Topship Shipping Methods: Topship shipping methods include the following

1. Express

2. Saver

3. Saver Priority

4. Budget (only appears for items with weight configured for more than 8kg)

Monitor Orders:

Once configured, Topship will handle your shipping processes automatically for the items selected on the checkout form. You can monitor orders through the Topship app under the order and request tabs.

Troubleshooting Dashboard Loading Issues

Network Issues During Dashboard Loading:

If your store does not authenticate correctly during the app dashboard loading due to poor network conditions, you may see a message saying, “Almost there! Please reload this page.” To resolve this, simply reload the Shopify store dashboard using the browser’s reload button.